Privacy policy.

Short Stay Partner provides short-term rental and property management services across the UK and Ireland.

Short Stay Partner Ltd First Floor, Swan Buildings 20 Swan Street Manchester M4 5JW United Kingdom Email: info@shortstaypartner.com Telephone: +44 791 531 9222

For the purposes of applicable data protection law, Short Stay Partner Ltd is the controller of the personal information described in this Privacy Policy.

We may collect personal information that you provide directly to us when you contact us, submit an enquiry, request a property appraisal or discuss our services.

This may include:

• Your name;
• Email address;
• Telephone number;
• Property address or location;
• Information about your property;
• Details about your short-term rental requirements or objectives;
• Information contained in messages or correspondence you send us; and
• Any other information you choose to provide.

When you use our website, certain technical information may also be processed automatically by our website and hosting infrastructure, such as:

• IP address;
• Browser and device type;
• Date and time of access;
• Pages requested;
• Basic server and security logs; and
• Information required to operate, secure and maintain the website.

We may use your personal information to:

• Respond to enquiries and requests;
• Provide information about our property management services;
• Assess whether a property may be suitable for short-term rental management;
• Arrange calls, meetings or property discussions;
• Prepare proposals or take steps towards entering into a service agreement;
• Deliver and manage services where you become a client;
• Communicate with you about an existing or potential business relationship;
• Maintain business and administrative records;
• Protect our website and systems against misuse, fraud and security threats;
• Comply with legal and regulatory requirements; and
• Establish, exercise or defend legal claims where necessary.

We will not sell your personal information.

Depending on the circumstances, we rely on one or more of the following lawful bases.

• Contract and pre-contractual steps: where you ask us about our services or we need to process your information to enter into or perform a contract with you.
• Legitimate interests: where processing is reasonably necessary to operate our business, respond to enquiries, communicate with prospective or existing clients, administer our services, maintain website security or protect our business interests, provided those interests are not overridden by your rights and interests.
• Legal obligation: where we are required to process or retain information to comply with applicable law.
• Consent: where we specifically ask for your consent, for example for certain types of optional marketing or non-essential website technologies. Where we rely on consent, you may withdraw it at any time.

You are not generally legally required to provide personal information through our website.

However, if you do not provide information that is necessary for us to understand or respond to your enquiry, assess your property or provide our services, we may be unable to respond to your request or provide the relevant service.

When you submit an enquiry or request a property appraisal through our website, we use the information you provide to understand your request and respond to you.

Submitting an enquiry does not automatically subscribe you to marketing communications.

Information submitted through the website may be delivered to and stored within our business email, website hosting and other systems used to manage enquiries.

We do not use your personal information to make solely automated decisions that produce legal effects or similarly significant effects on you.

We may share personal information where reasonably necessary with trusted service providers that support our business, including:

• Website hosting and infrastructure providers;
• Email and communications providers;
• IT and technical service providers;
• Professional advisers such as accountants, lawyers or insurers;
• Contractors or service providers involved in delivering our services where appropriate; and
• Government, regulatory, law-enforcement or other authorities where disclosure is legally required.

Service providers that process personal information on our behalf are expected to handle it securely and only for the purposes for which it has been provided.

We do not sell or rent personal information to third parties.

Some technology or service providers we use may process information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism or safeguard is in place as required by applicable data protection law.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

General enquiries that do not result in a business relationship will ordinarily be retained for no longer than 24 months after our last meaningful contact, unless there is a legitimate reason or legal requirement to keep them for longer.

Where you become a client, relevant information may be retained for the duration of our relationship and afterwards for the period required for accounting, contractual, insurance, tax, regulatory or legal purposes.

Technical and security records may be retained for shorter periods depending on the systems involved.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

Depending on the circumstances and applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Ask us to erase your personal information;
• Ask us to restrict how your information is processed;
• Object to certain processing;
• Request the transfer of certain information to you or another organisation;
• Withdraw consent where processing is based on consent; and
• Complain to an applicable data protection supervisory authority.

Some rights are subject to legal conditions and exemptions.

You have the right to object to processing based on our legitimate interests. You also have the right to object at any time to the use of your personal information for direct marketing.

To exercise your rights, contact: info@shortstaypartner.com We may need to verify your identity before responding to a request.

If you have concerns about how we handle your personal information, we would appreciate the opportunity to address them first. You can contact us at: info@shortstaypartner.com

If you are in the United Kingdom, you also have the right to complain to the Information Commissioner's Office (ICO).

If you are in Ireland or elsewhere in the European Economic Area, you may also have the right to complain to the data protection supervisory authority applicable to you, including the Data Protection Commission (DPC) in Ireland.

Our website may contain links to third-party websites or services, including property booking platforms or social media platforms.

Those organisations operate independently and have their own privacy practices. We are not responsible for the privacy practices of third-party websites.

Our website and services are intended for property owners and other adults seeking property management services.

They are not directed at children, and we do not knowingly seek to collect personal information from children through the website.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.

The latest version will be published on this website with an updated “Last updated” date.

If a change materially affects your rights or how we use your information, we will provide additional notice where appropriate.

For questions about this Privacy Policy or how we handle personal information, contact:

Short Stay Partner Ltd First Floor, Swan Buildings 20 Swan Street Manchester M4 5JW United Kingdom Email: info@shortstaypartner.com Telephone: +44 791 531 9222